Cancellation & Refund Policy

You may cancel or reschedule a booking free of charge up to 24 hours before the scheduled appointment time.

Cancellations made less than 24 hours before the appointment may incur a late-cancellation fee of up to 50% of the service price.

Rescheduling is free and easy — just update your booking in the app or contact us. Reschedules made within 24 hours of the appointment are treated as a late cancellation if the new time is significantly different.

Because payment is collected only after a service is completed, most cancellations do not require a refund.

If you've been charged and are unsatisfied, you may request a refund within 24 hours of the service. Approved refunds are returned to the original payment method within 5–10 business days.

If you're not satisfied with a service, contact us within 24 hours. We'll arrange for your Pro to return and make it right at no additional cost, or issue a partial or full refund depending on the circumstances.

If a Pro is unable to attend and we cannot provide a suitable replacement, you will not be charged, and any pre-authorization will be released.

Cancel or reschedule anytime from your booking confirmation, or contact us at hello@skipthechores.com / (800) 555-1234.